Frequently Asked Questions

You can track your parcel in real-time by entering the tracking number provided at the time of booking into the "Track Parcel" section on our website homepage. You will see live updates from pickup to delivery.

For safety and legal reasons, we cannot ship items such as illegal substances, flammable liquids, explosives, weapons, live animals, and other hazardous materials. Please contact us if you are unsure about a specific item.

While rare, we take such incidents seriously. All shipments have basic insurance coverage. Please contact our support team immediately to file a claim, and we will guide you through the process for investigation and compensation.

Shipping costs are determined by the package's weight, dimensions (volumetric weight), the service selected (e.g., Express vs. Standard), and the destination address. You can get an instant quote on our website before booking.

We accept a variety of payment methods, including online payments via credit/debit cards (Visa, Mastercard), bank transfers, and for some services, payment-on-delivery.